<p>Smartsheet has announced the general availability of its Model Context Protocol (MCP) server, a development designed to integrate the company's work management platform with agentic AI systems. By utilizing the standardized MCP, AI assistants can now interact directly with Smartsheet data—including sheets, rows, columns, and automations—to perform tasks such as updating project timelines and modifying task statuses via natural language queries.</p><h2>Integration and Operational Workflow</h2><p>The Smartsheet MCP server acts as a central integration layer. The company has demonstrated its functionality through two primary channels: <strong>Amazon Quick</strong> and <strong>Kiro</strong>. Amazon Quick, an agentic AI workspace, allows business users and project managers to query, update, and visualize project data without writing code. Meanwhile, Kiro, an agentic IDE, enables software developers to reference project specifications and update task statuses directly within their coding environments.</p><p>According to the technical details provided, the server delivers structured context such as row relationships and cell history. This approach is intended to be more token-efficient than traditional raw API payloads, potentially reducing latency and costs when scaling AI-assisted queries across large project portfolios.</p><h2>Security and Governance</h2><p>For enterprise and regulated environments, the Smartsheet MCP server maintains the existing security infrastructure of the Smartsheet REST API. Authentication is managed via OAuth 2.0 or Personal Access Tokens. The system enforces user-level permissions, ensuring that agents only access data that an authenticated user is authorized to view. Additionally, system administrators can apply organization-level AI controls, including the ability to enable or disable AI features globally.</p><p>The server is available across three regional endpoints (US, EU, and AU). For compliance, the protocol does not store user prompts; prompt content remains between the AI client and the model, with Smartsheet receiving only structured tool calls and their corresponding results.</p><h2>Recommended Applications</h2><p>The company suggests several operational patterns for users, including monitoring active project sheets for blocked or at-risk items, reconciling task statuses across different issue tracking platforms, and automating the creation of project health briefings. By chaining specific tools like <code>get_sheet_summary</code> and <code>update_rows</code>, users can create automated audit trails or status updates that align with enterprise project management requirements.</p>
Source: aws.amazon.com
Original article: https://aws.amazon.com/blogs/machine-learning/work-management-context-for-ai-agents-with-smartsheet-mcp-on-aws/