<p>LHV Bank has officially transitioned to an agentic AI system to manage customer email support within its UK operations. The move marks the full deployment of a solution developed in collaboration with Gradient Labs, following a successful proof-of-concept phase conducted earlier this year.</p><p>By utilizing this AI-driven approach, the bank aims to provide its retail customers with immediate, round-the-clock responses to common banking inquiries. The system is designed to handle everyday support questions via email, allowing for continuous service availability without the need for manual intervention for standard requests.</p><p>The implementation follows a strategic testing period aimed at ensuring the technology could effectively navigate the specific requirements of the banking environment. With this launch, LHV Bank joins a growing number of financial institutions adopting autonomous AI agents to enhance customer service responsiveness and operational efficiency.</p>
Source: Finextra
Original article: https://www.finextra.com/pressarticle/111361/lhv-bank-uses-ai-agents-for-customer-email-support?utm_medium=rssfinextra&utm_source=finextrafeed
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